Refund policy
Last updated: July 23, 2026
Thank you for shopping at Nevagoods. We want you to be satisfied with your purchase. Please review our return and refund policy below.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with all original tags attached and in its original packaging. You will also need to provide your receipt, order confirmation, or other proof of purchase.
To request a return, please contact us at:
Email: khuzemakurban7@gmail.com
Please include the following information in your return request:
- Your full name;
- Your order number;
- The item you wish to return;
- The reason for the return; and
- Clear photographs or videos, where applicable.
If your return request is approved, we will provide you with the applicable return address and detailed return instructions.
Please do not send products back without contacting us first. Items returned without prior authorization or sent to an unauthorized address may not be accepted.
Our registered business address is not a customer return facility. Please do not send returned products to our registered business address unless we specifically authorize you to do so in writing.
Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, customers are responsible for return shipping costs. Original shipping charges are generally non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is defective, damaged during delivery, or different from the item you ordered, please contact us immediately at khuzemakurban7@gmail.com.
Please provide your order number and clear photographs or videos showing the issue. After reviewing your request, we may offer an appropriate solution, including:
- A replacement;
- A partial refund; or
- A full refund.
The appropriate solution will depend on the circumstances of the order, the condition of the product, and applicable law.
Please keep the product and its original packaging while your request is being reviewed.
Exceptions and Non-Returnable Items
Certain types of products cannot be returned, including:
- Perishable goods, such as food, flowers, or plants;
- Custom-made or personalized products;
- Personal care, beauty, hygiene, or health-related products that have been opened or used;
- Products that cannot be returned for health or hygiene reasons after being unsealed;
- Hazardous materials;
- Flammable liquids or gases;
- Gift cards; and
- Final-sale or clearance items, except where returns are required by applicable law.
Products that have been damaged through misuse, improper handling, accidental damage, unauthorized modification, or failure to follow the product instructions may also be ineligible for return.
Please contact us before submitting a return request if you have questions about whether your item is eligible for return.
Exchanges
We do not currently offer direct exchanges.
The fastest way to receive a different product is to return the original item. Once the return is approved, you may place a separate order for the replacement item.
If you receive a damaged, defective, or incorrect item, we may provide a replacement depending on the circumstances.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you may have the right to cancel or return an eligible order within 14 days after receiving it, without providing a reason, subject to applicable legal exceptions.
To exercise this right, please contact us at khuzemakurban7@gmail.com before the applicable 14-day period expires.
The returned item must be in the same condition in which it was received, unworn or unused, with all original tags attached and in its original packaging. You must also provide your receipt or other proof of purchase.
Unless otherwise required by applicable law, customers may be responsible for the direct cost of returning products when exercising a change-of-mind cancellation right.
This section does not limit any mandatory consumer rights available under applicable law.
Refunds
We will notify you after we receive and inspect your returned item and inform you whether your refund has been approved.
If the refund is approved, it will be issued automatically to your original payment method within 10 business days.
Please note that your bank, credit card issuer, or payment provider may require additional time to process and post the refund.
Original shipping charges, expedited shipping charges, return shipping costs, duties, and other order-related fees are generally non-refundable, except where required by applicable law.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at khuzemakurban7@gmail.com.
Contact Us
For questions regarding returns, refunds, damaged products, or your order, please contact:
Store Name: Nevagoods
Legal Business Name: Novatech Solutions LLC
Website: nevagoods.com
Customer Support Email: khuzemakurban7@gmail.com
Registered Business Address:
Novatech Solutions LLC
3201 Elk Ln
Basalt, CO 81621
United States
The registered business address above is provided for business and correspondence purposes. It is not an authorized customer return facility. Please contact us and receive return authorization before sending any product.