Shipping policy
Last updated: July 23, 2026
This Shipping Policy applies to orders placed through Nevagoods, operated by Novatech Solutions LLC, at nevagoods.com.
Order Processing
Orders are generally processed within 1–5 business days after payment has been successfully received.
Business days are Monday through Friday, excluding public holidays.
Processing may take longer during:
- Sales and promotional periods;
- Public holidays;
- Periods of high order volume;
- Payment or address verification;
- Product availability checks; or
- Events outside our reasonable control.
Processing time is separate from shipping time.
If there is a material delay affecting your order, we will attempt to contact you using the email address provided at checkout.
Shipping Destinations
We ship to the countries and regions available at checkout.
Shipping availability may vary depending on:
- The delivery destination;
- Product type;
- Local restrictions;
- Carrier availability; and
- Customs or import regulations.
We reserve the right to decline or cancel an order if we cannot safely or legally deliver it to the address provided. If a paid order is cancelled for this reason, an appropriate refund will be issued to the original payment method.
Fulfillment Locations
Nevagoods works with suppliers, warehouses, logistics providers, and other third-party fulfillment partners.
Products may be shipped from different fulfillment locations, which may be outside the customer’s country or region.
If an order contains multiple products, the products may be shipped separately and arrive in different packages or on different dates. Separate shipments do not normally result in additional shipping charges unless clearly stated at checkout.
Estimated Delivery Times
After an order has been dispatched, estimated delivery generally takes:
- Standard international shipping: 7–20 business days
- Remote locations or destinations requiring additional customs processing: up to 30 business days
These delivery periods are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier, customs processing, weather, public holidays, local delivery conditions, and other circumstances outside our reasonable control.
The total estimated delivery time consists of:
Order processing time + shipping transit time
Shipping Charges
Shipping charges, where applicable, are calculated and displayed at checkout before payment is completed.
Shipping costs may depend on:
- Delivery destination;
- Package weight or size;
- Product type;
- Selected shipping method; and
- Available promotions.
Free shipping applies only where it is expressly displayed on the website or at checkout.
Order Tracking
Where tracking is available, a shipping confirmation email containing tracking information will be sent after the order has been dispatched.
Tracking information may require several business days to become active after shipment.
In some cases:
- Tracking updates may be delayed;
- Local carriers may use a different tracking number;
- International tracking may pause while a package is in transit or customs processing.
If your tracking information has not updated for an extended period, contact us at khuzemakurban7@gmail.com.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, handling fees, brokerage charges, or other fees imposed by the destination country or carrier.
Unless these charges are expressly included and collected at checkout, they are generally the customer’s responsibility.
Nevagoods does not control charges imposed by customs authorities or local carriers and cannot guarantee the amount that may be charged.
Customers are responsible for complying with applicable import requirements and providing any information reasonably required for customs clearance.
If a package is refused or returned because customs charges were not paid, any refund will be handled according to our Return and Refund Policy. Where permitted by law, actual shipping, return, customs, or handling costs incurred may be deducted from the refund.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please check the following information carefully:
- Recipient’s full name;
- Street and building number;
- Apartment or unit number;
- City, state, or province;
- Postal code;
- Country;
- Telephone number; and
- Email address.
Contact us as soon as possible if you need to correct an address.
We will attempt to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
If an order is returned or cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
Delivery Delays
Delivery delays may occur because of:
- Customs processing;
- Carrier disruptions;
- Severe weather;
- Natural disasters;
- Public holidays;
- Labor disputes;
- Transportation interruptions;
- Security inspections;
- Incorrect address information; or
- Other circumstances outside our reasonable control.
We will make reasonable efforts to assist with delayed shipments, but carrier and customs processing times are outside our direct control.
Nothing in this policy limits any rights or remedies available under applicable consumer law.
Lost, Damaged, or Missing Packages
If a package appears to be lost, arrives damaged, or contains missing products, contact us as soon as possible at khuzemakurban7@gmail.com.
Please provide:
- Your full name;
- Order number;
- Tracking number;
- A description of the issue;
- Photographs of the package and shipping label; and
- Photographs or videos of any damage, where applicable.
Please keep the product, packaging, shipping label, and supporting evidence while the issue is being reviewed.
We may need to investigate the matter with the carrier or fulfillment partner before providing a resolution.
Depending on the circumstances, the resolution may include a replacement, refund, partial refund, or another appropriate remedy.
Packages Marked as Delivered
If tracking shows that a package was delivered but you have not received it, please:
- Check the delivery address on your order;
- Check around the delivery location;
- Ask household members, neighbors, reception staff, or building management;
- Contact the local carrier; and
- Contact us if the package still cannot be located.
We will assist with the investigation where reasonably possible. The outcome may depend on the carrier’s delivery records and applicable consumer law.
Refused and Unclaimed Packages
Customers are responsible for accepting delivery and collecting packages within any period required by the carrier or local delivery service.
If a package is refused, unclaimed, or returned to the sender, any refund will be handled according to our Return and Refund Policy.
Where permitted by law, original shipping charges, return shipping charges, customs fees, carrier fees, and other unrecoverable costs may be deducted from the refund.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order.
We will attempt to accommodate the request, but changes and cancellations cannot be guaranteed after an order has entered processing or has been shipped.
Once an order has been dispatched, it must generally be handled according to our Return and Refund Policy.
Returns
Before returning any product, customers must contact us at khuzemakurban7@gmail.com and receive return authorization and instructions.
Our registered business address is not automatically an authorized return address.
Do not send product returns to our registered business address unless we have expressly authorized you in writing.
If a return is approved, we will provide the applicable return address and detailed instructions.
Contact Information
For shipping, delivery, tracking, or order-related questions, contact us at:
Store name: Nevagoods
Legal business name: Novatech Solutions LLC
Website: nevagoods.com
Email: khuzemakurban7@gmail.com
Registered business and correspondence address:
Novatech Solutions LLC
3201 Elk Ln
Basalt, CO 81621
United States
The address above is our registered business and correspondence address. It is not an authorized customer return warehouse.